# CTE Resource Center - Verso - Office Administration Introduction

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Introduction


cluster: Arts, Audio/Video Technology and Communications

pathway: Printing Technology

occupations:

  • Production, Planning, Expediting Clerk

cluster: Business Management and Administration

pathway: Administrative Support

occupations:

  • Administrative Assistant
  • Dispatcher
  • Executive Assistant
  • Office Manager
  • Paralegal
  • Receptionist

cluster: Business Management and Administration

pathway: General Management

occupations:

  • Administrative Services Manager
  • Facilities Manager
  • General Manager
  • Office Manager
  • Operations Manager
  • Purchasing Manager

cluster: Business Management and Administration

pathway: Human Resources Management

occupations:

  • Administrative Assistant
  • Compliance Officer
  • EEO Specialist
  • Human Resources Manager
  • Occupational Analyst

cluster: Business Management and Administration

pathway: Operations Management

occupations:

  • Billing Manager
  • Facilities Manager
  • General Manager
  • Purchasing Manager
  • Shipping and Receiving Clerk

cluster: Information Technology

pathway: Information Support and Services

occupations:

  • Administrative Assistant
  • Applications Integrator
  • Computer Support Specialist
  • Data Entry Specialist
  • Front Office Assistant

cluster: Transportation, Distribution and Logistics

pathway: Health, Safety and Environmental Management

occupations:

  • Health, Safety, and Environment Manager

cluster: Transportation, Distribution and Logistics

pathway: Sales and Service

occupations:

  • Billing Clerk
  • Customer Service Representative (CSR)
  • Dispatcher
  • Office Manager
  • Parts Salesperson
  • Statement Clerk

The framework is divided into two sections: course content and related information. The course content consists of the tasks/competencies validated by industry experts as either essential or desirable (optional) for an entry-level worker to know or be able to do. Each task/competency is accompanied by a definition, a number of process/skill questions (not present in some frameworks), and various related elements that reinforce or are reinforced by its particular instructional objective. Following the course content section, the related information section includes unduplicated lists of various elements correlated with each task, supplementary information showing ways in which these elements relate to the course, and various general requirements for CTE students in Virginia.

Frameworks may include the following elements. Elements identified by an asterisk (*) are not found in all frameworks:

The following documents and Web sites are designed to enhance CTE course instruction in Virginia: