# CTE Resource Center - Verso - Computer Information Systems, Advanced Task 1967260490

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Troubleshoot network problems (e.g., understanding network diagnostic tools).

Definition

Troubleshooting should mean that a support person is available during core business hours to assist users with computer problems. User support demands

  • knowledge of established troubleshooting procedures
  • communication skills
  • sensitivity to user needs and frustrations
  • patience with users who do not have the same level of computer experience as the support person.

Other Related Standards

FBLA Competitive Events and Activities Areas

Computer Problem Solving

 

Help Desk

 

Network Design

 

Networking Concepts