Explanation should emphasize
- the need for effective internal and external communication (e.g., publications, regulatory agencies, funding bodies [i.e., proposals and reports after funding], collaborators, intellectual property claims, public)
- the importance of accuracy and reliability of results
- the importance of confidentiality
- the importance of presenting information in an orderly and efficient manner
- the need for professionalism, including professional conduct and interpersonal skills with lab personnel, other healthcare professionals, and, if required, patients and the public.
Process/Skill Questions:
- What is effective communication?
- Why are professional attitude and behavior important when communicating with others?
- What roles do effective communication skills play in customer service?
- What are potential consequences of not communicating effectively in the medical workplace?