Title: (Optional) Demonstrate professional etiquette in digital communications.
Course: Business Individualized Program–Development (12900-18) > Section: Using Telecommunications

Demonstration should include etiquette appropriate to digital communication in the business setting, such as

- voice and video
  - locating and sharing professional contact information as appropriate
  - using proper tone and courtesy
  - avoiding use of slang and fillers (e.g., “um,” “like”)
  - recognizing when telephone or video communication is appropriate to a workplace situation
  - adhering to privacy ethics and laws
  - making a telephone or video call (i.e., introducing oneself, exercising courtesy, asking for the person with whom one wishes to speak)
  - answering an incoming telephone call (i.e., following company protocol for answering the telephone, stating one’s name, asking who is calling, taking a message, holding, and transferring the call)
  - ensuring a professional voicemail is set up
  - leaving messages that are clear and concise
- text and email
  - recognizing the appropriate type of communication to use in various situations
  - conveying every message with clarity
  - using a professional tone appropriate to the audience
  - adhering to grammar, punctuation, and capitalization rules
  - following forms and conventions (e.g., using an email signature)
- social media
  - determining when social media use is appropriate and when it is not appropriate in the workplace
  - adhering to privacy ethics and laws
  - recognizing that in professional social media use, the author of a post is acting as a representative of a business or organization, not as an individual
  - sharing or creating social media content that is aligned with professional or business goals.