Identification should include
- tools and techniques used by people with special needs (e.g., adaptive technology, sign language, braille, communication board, touch, signaling, augmentative communication devices)
- culturally sensitive communication practices
- communication interpretation skills and services.
Process/Skill Questions:
Thinking
- What contextual factors affect communication?
- How does culture affect communication?
Communication
- What are some questions that can help clarify meaning?
- When might silence be the best response?
Leadership
- What conflict-resolution strategies can leaders use when dealing with individuals? With families?
- What are the benefits of employing a diverse staff?
Management
- What are examples of culturally sensitive communication practices?
- How might human services providers access interpretation services?