Identification should include
- examining the conflict in terms of causes, values affected, and viewpoints of all involved
- distinguishing the real conflict from the symptoms
- brainstorming viable alternatives
- establishing criteria for evaluating alternatives.
Process/Skill Questions
Thinking
- What cues indicate a need for conflict-resolution alternatives?
- Why is it important to set a goal for the resolution of a conflict?
Communication
- How can resolution alternatives be presented in a non-confrontational manner?
- How can alternatives be expressed objectively? Persuasively?
Leadership
- How can leaders encourage resolution alternatives?
- What skills can be used to lead the conflict resolution process?
Management
- What management strategies can be used to generate alternatives for conflict resolution?
- What resources can be applied to generate ideas for conflict resolution?