Evaluation should include
- identifying conflict-resolution alternatives
- selecting the most desirable alternative
- testing the alternative to determine its effectiveness
- revising the resolution strategy as necessary
- identifying community resources available.
Process/Skill Questions:
Thinking
- What are the desired goals for conflict resolution, beyond ending a conflict?
- How might conflict affect a group’s goals?
Communication
- How does attitude affect conflict and conflict resolution?
- What communication roadblocks may hinder conflict prevention and management?
Leadership
- What is management's role in the prevention of a conflict?
- What skills should a leader possess to prevent the escalation of a conflict?
Management
- What strategies are helpful in resolving conflict?
- What is the value of using various methods of conflict resolution?