Preparation of vehicle should include
- ensuring gloves are worn and that floor mats, steering wheel cover, fender covers, and other protective materials are in place
- adjusting the seat position for the customer
- ensuring audio/electronics are off or have not been changed.
Process/Skill Questions:
- Why is self-representation and professional dress important when dealing with customers?
- How should a technician properly address the customer?
- How should a technician deal with customer complaints?