Exploration should include
- contracts, crime, confidentiality, non-compete clause
- ethics in personal and business transactions and relationships
- offenses common to the hospitality industry (e.g., theft, assault, privacy violations)
- liability of criminal activity
- professional conduct
- purchasing and selling of goods and services
- discrimination.
Process/Skill Questions:
Thinking
- What are some ethical issues relevant to the hospitality industry?
- How can a property benefit from a strong sense of morality on the part of the staff?
- Why are ethics especially important to an industry that serves others?
Communication
- What communication skills are essential in displaying professional ethics?
Leadership
- How can leaders encourage and promote ethical behavior among staff?
- Why do customers care about a facility's ethical standards?
- Why should ethics be part of a facility's vision statement?
Management
- What attributes should an employer look for in prospective employees in terms of identifying ethical behavior?
- What training can management offer to teach and to reinforce ethical behavior?