List should include the emergency plans and procedures for each situation (e.g., fire, weather events or natural disasters, medical emergency, police emergencies, war, terrorism).
Process/Skill Questions:
Thinking
- What are the main responsibilities employees have during a fire, weather, or medical emergency?
- How should these responsibilities be determined?
- How often should emergency procedures be practiced?
Communication
- What communications are expected to ensure the safety of employees and guests during emergencies?
- What is the chain of command inside the property for communicating during an emergency?
Leadership
- How can leaders prevent panic during emergencies?
- How can employees demonstrate leadership qualities during an emergency?
Management
- How can management maintain safety procedures during emergencies?
- What kinds of drills should be used to train employees for emergency situations?