# CTE Resource Center - Administrative Planning Guide - Customer Service and Sales Certification Assessment

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Customer Service and Sales Certification Assessment

Credential Source

Name NRF Foundation
Web Site https://www.nrffoundation.org
Contact Information

Bettina Timme
timmeb@nrffoundation.org

Credential Contractor

Name Castle Worldwide
Contact Information

Castle Worldwide
6001 Hospitality Court, Suite 100
Morrisville, NC 27560 USA
itesting@castleworldwide.com
1.919.572.6880

http://www.castleworldwide.com/home/contact/customer-support/

Test Administration

Test Site public Castle test sites or delivery partner test sites (registered via NRF Foundation's online portal)
Can the instructor take this test? Yes
Details

The age requirement to sit for the NRF credentials is 15 years of age or a 10th grade standing.

https://nrffoundation.org/training-and-credentials/Customer-Service-and-Sales

Number of Test Items 75
Time Allowed 90 min
Passing Score Contact credential contractor
Cost $55
Additional Information N/A
Accommodations All test takers: Handicap accessible; personal reader; extended time; private room; sign language interpreter; small group setting; writer/scribe.

English Language Learners: During registration for the test, each student must request individual accommodations and the school division will be responsible for implementing those accommodations.
  • Audio Test
  • Bilingual Dictionary
  • Dictation to Scribe
  • English Dictionary
  • Read-Aloud Test
  • Test Directions Delivery

Possible Preparatory Courses

Standard and Verified Credits
A standard credit is based on a minimum of 140 clock hours of instruction and successful completion of the requirements of the course.

A verified credit is based on a standard credit plus a passing score on the end-of-course SOL test (or other test as described in the Standards of Accreditation 8 VAC 20-131-110.). A standard credit may not be verified more than once.

A student-selected verified credit is a credit for a course that includes a test approved by the Virginia Board of Education. (According to SOA 8 VAC 20-131-110.B, footnote 5: A student may utilize additional tests for earning verified credit in computer science, technology, or other areas as prescribed by the Board in 8 VAC 20-131-110.B.)

Student-Selected Verified Credit in Career and Technical Education
A student must successfully complete

  1. a course or course sequence that prepares him or her to earn a Board-approved credential, and
  2. the assessment required by the certifying or licensing agent.

Criteria for Earning Student-Selected Verified Credit
Student-selected verified credit will be awarded for credential examinations that meet all of the following criteria:

  1. Industry certification or licensure examinations that are approved to satisfy the requirements for the Board of Education’s Career and Technical Education Seal and/or the Board of Education’s Seal of Advanced Mathematics and Technology will satisfy requirements for student-selected verified credits.
  2. Teacher Certification Requirements: For students to be eligible to receive student-selected verified credits, their teacher must be certified by the issuing organization relative to the industry certification or licensure. In the case of a CTE program area where there are potentially multiple certifications, the teacher must be certified in at least one industry certification that is related to the course and/or course sequence. Exception: No teacher certification requirement exists for the award of verified credits to students passing a selected NOCTI assessment or an examination in the Pre-Professional Certification program from the American Association of Family and Consumer Sciences (AAFCS) related to their CTE program.
  3. A standard credit may not be verified more than once.

One student-selected verified credit will be awarded for passing each certification or licensure examination or occupational competency assessment that meets all of the above criteria if the student earns only one standard unit of credit in the career and technical education concentration or specialization.

Two student-selected verified credits will be awarded for passing each certification or licensure examination or occupational competency assessment that satisfies all of the above criteria if the student

  1. meets the CTE concentration or specialization course requirements for program completer, and
  2. earns at least two standard units of credit in the CTE concentration or specialization.

Diploma Seals
In September 2000, the Board of Education approved criteria for selecting and approving certifications and licenses to satisfy the requirements for the Career and Technical Education Seal and the Advanced Mathematics and Technology Seal.

The examination must be in a CTE field that confers a certification from a recognized industry, trade, or professional association. For the technology requirements of the Board’s Seal of Advanced Mathematics and Technology, students may elect to pass a Board-approved exam that confers college-level credit in a technology or computer science area.

  1. The examination must be standardized and graded independently of the school or school division in which the student is enrolled.
  2. The examination must be knowledge-based.
  3. The examination must be administered on a multi-state or international basis.
  4. The course of study for which the student receives a certification must be designed to prepare the student for an occupation or occupational area or for the college-level credit in an occupation or occupational area.

To earn a Career and Technical Education Seal, a student must

  1. fulfill the requirements for either a standard or advanced studies diploma, and
  2. complete a prescribed sequence of courses in a CTE concentration or specialization, and
  3. maintain a B or better average in CTE courses, or
  4. pass an exam that confers certification from a recognized industry, trade, or professional association or
  5. acquire a professional license in a career and technical field.

Board of Education's Advanced Mathematics & Technology Seal – Awarded to students who earn either a Standard or Advanced Studies Diploma and satisfy all of the mathematics requirements for the Advanced Studies Diploma (four units of credit including Algebra II; two verified units of credit) with a "B" average or better; and either